PREAMBLE
These conditions are agreed between Santerchips, Lda., Established at Av Republica of Bulgaria Lote 14 13ºB 1950-375 Lisboa, Registered Capital of € 900,000, registered at CRC Santarém under the single legal and fiscal number 508567181, hereinafter referred to as " SANTERCHIPS "and any natural or legal person who wishes to make a purchase through the Santerchips website www.santerchips.com, telephone 243092464, mail or e-mail, hereinafter referred to as" User ".
Orders will be dispatched worldwide. These general conditions apply to visitors to www.santerchips.pt as well as any commercial transactions carried out through the Santerchips virtual store available on it. The parties agree that their relations will be governed exclusively by the general conditions described herein.
The Santerchips website is accredited by ACEPI (Association of Electronic Commerce and Interactive Advertising) and we are committed to respecting all current practices and practices of the electronic commerce sector.
ARTICLE 1 - OBJECT
The purpose of these conditions is to define the general conditions of sale established between Santerchips and the User, from the order to the various services provided by Santerchips, including the methods of payment and the conditions of delivery of the goods.
These conditions govern all the steps required to place the order.
ARTICLE 2 - ORDER
The User can order online at www.santerchips.pt, by phone, by email (e-mail), by mail. To place your order, the User must register on the site www.santerchips.pt, and provide for this purpose certain personal data, such as your name, address, etc. For this purpose, the User must fill in all the mandatory fields of the registration form. Once the registration is completed, Santerchips services will assign you a customer number. Only individuals who are of legal age or legal persons may create an account on the website www.santerchips.pt. If you are already a registered User, you must identify yourself by entering your email address (or email) or your customer number, as well as your password.
The User also has the possibility to access through his Facebook account. The validation of the order implies that the User has taken cognizance and expressly accepts these General Terms and Conditions of Sale, available for consultation on the website www.santerchips.pt. as well as the prices and the description of the products made available for sale. Upon completion of your purchase, the User will receive an automatic email confirming the transaction. In case the data is not correct you can ask immediately for its change, or even, the cancellation of the purchase made. In case of order by telephone or postal mail, Santerchips will deliver to the consumer the pre-contractual information legally provided, including these general conditions of distance selling, through the email sent the day following the order, confirming this the purchase and sale agreement entered into with the User. In the absence of availability of the product, Santerchips undertakes to inform the User and to reimburse the User for the amounts he may have paid within a maximum of 5 (five) days from the date of knowledge of such unavailability. If the offer or gift awarded by Santerchips to the User in the context of your order runs out, it will be replaced by another one of equal or greater value. Pursuant to Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and by Law no. 46/2012, of 29 Santerchips reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of Santerchips computers as well as the fact that the contractual proposal is deformed to its destination and an essential element of the contract.
There are several products for strictly sporting use, so it is up to the Consumer to inquire about the legality of use of the equipment on the public road, in this way Santerchips can not be in any way held responsible for any fines or adversities related to the incorrect use.
PROFESSIONAL CLIENTS: If you are a professional customer (ex: company) we warn that most products do not have the characteristics of a professional equipment and is intended for non-intensive use. It is up to the professional customer to check the suitability of the products for the intended use of them. In addition, it is up to the professional customer who plans to install the products in an establishment that receives public, consult the local authorities in advance about the specific requirements that may be necessary, because the products are not adapted to certain situations or special requirements.
Any improper use or contrary to the recommendations made in the instructions of the article is risk and may harm the professional client, and Santerchips can not be held liable. There are several products for strictly sporting use, so it is up to the Consumer to inquire about the legality of use of the equipment on the public road, in this way Santerchips can not be in any way held responsible for any fines or adversities related to the incorrect use.
Products are in compliance with applicable regulations. In case the professional client wishes to export the products it will be their responsibility to verify the conformity of these products with the legislation of the country of destination.
ARTICLE 3 - DELIVERY
The cost of shipping is calculated automatically depending on the weight and volume of the items, this varies according to the place of delivery of the shipment to Continental Portugal, Islands, European Union or the rest of the world and according to the payment method available.
The delivery of the orders can be made:
- At the client's address or at the CTT - Correios de Portugal S.A.
Your order is handled as a priority and you will receive a notice by SMS or email informing you that your order is already available at the Delivery Point, if delivery to the Customer's address has not been possible. In order to benefit from this service, do not forget to keep your data updated. Otherwise, you will receive a warning postcard at your home. Take the survey, within a maximum of 10 days, accompanied by the identity card or citizen's card.
At the time of picking up the order and if you have chosen to pay on receipt of the order, you should do so preferentially by Multibanco.
- In your home The order is delivered to your home, at the address that appears in your customer registration. If you are not at the address you indicate, a postcard is left or an SMS sent with the necessary information to reschedule or retrieve it.
- In another address Santerchips will deliver your order wherever you wish. Simply indicate the desired address on the order form or by telephone to our assistants.
- Delivery to the Islands Bulky articles and exclusive home delivery are not available for delivery to the islands.
To track the status of the order, the User may do so directly online by clicking on "My client account" and choosing the "Order Status" option or call Santerchips Customer Service for the following number: 243092464 from Monday to Friday from 10:00 a.m. to 7:00 p.m. (These times are subject to change). If the articles of your order are all available, the delivery time is on average about 1 to 2 days (9 to 15 days in the islands). If an item of your order enters into temporary stock breach, you will receive an email and this information will appear on the invoice that will be sent to you with the remaining articles. Items with sold out will not be shipped.
ARTICLE 4 - PAYMENT
Santerchips proposes to the User several payment methods:
- With ATM: By choosing this payment mode, you will receive an SMS and an email with the data to make the payment in an ATM or Homebanking service on the Internet. After receiving the data you have 5 days to make the payment. If you do not do so within this period, the order will be canceled.
- Refund: You can choose to pay for your order on delivery, so the total amount of the invoice will be charged by the carrier, you can pay by bank check, cash or ATM card.
- Bank transfer: You will receive an email, with our bank details and total to transfer, you must send us proof of payment via email, so that your payment is confirmed. If within 10 days we have not received payment related to the order, it will be canceled.
With PayPal: One of the most used means of payment in online purchases worldwide. at a first time, you need to have a PayPal account. For more information or to create an account, see this page: https://www.paypal.com
If you choose this method of payment, the value of the order will be charged at the end of the order.
This means of payment is not applicable in the case of an order made by postal mail or by telephone.
ARTICLE 5 - PRICES
Prices must be understood in euros, with taxes and taxes included. The prices shown take into account the VAT applicable at the date of invoice. Any modification of the applicable VAT rate will be reflected in the prices of the products.
The prices announced on the website www.santerchips.pt do not include the shipping costs, which will be indicated to the User before the order validation.
Prices and specifications are subject to change without notice. However, once the order has been validated, prices can not change. Despite their efforts, some products may be incorrectly priced, which is why Santerchips checks prices every time it processes its orders. If the price of the product is lower than the advertised price, Santerchips will refund the difference. If the price is higher, Santerchips will inform the User of such situation by email and will await its decision to accept the new proposal or cancel the order within 15 days from the date it was communicated to the User.
ARTICLE 6 - EXCHANGES & RETURNS
All items can be exchanged or returned. The User benefits from a period of 15 (fifteen) days, from the date of receipt of the articles to examine your articles and if any does not please you can return. The exchange of articles is possible only in cases where the client wants another article, and the articles to be returned to be in a new state, with the respective packaging, without use marks.
The User may also opt for the free resolution of the contract, under the applicable legal terms. In order to exercise its right of free resolution, the User must notify the Santerchips Customer Service Department of its decision to terminate this contract by means of an unequivocal statement (for example, postal mail or electronic mail to info@santerchips.pt or telephone 243092464).
If you so wish, the User also has the possibility to fill out and submit electronically the free-form template that can be accessed by clicking here, or any other unequivocal statement of resolution through the website www.santerchips.pt. If you make use of this possibility, Santerchips will send you a notice of receipt of the request for resolution within 24 (twenty four) hours on a durable medium (for example by e-mail). In order for the deadline for free settlement to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent to Santerchips before the expiry of the withdrawal period.
In case of termination of this contract, all payments made, including delivery costs (with the exception of the additional costs resulting from the possibility of a different mode of shipment than Santerchips' least costly normal shipping mode) will be reimbursed to the User. without undue delay and in any event not later than 14 (fourteen) days from the date on which Santerchips is informed of the User's decision to terminate this contract
Santerchips hereby informs that it may retain the reimbursement until it has received the goods returned, or until the User submits proof of delivery of the goods, whichever occurs first.
The User must return the goods without undue delay and no later than 14 (fourteen) days from the date Santerchips was informed of the free resolution of the contract, provided that it is respected if the User returns the goods before 14 (fourteen) days.
The User may choose to return it by mail to Santerchips, Lda - E.N. 3 - Senhora da Guia - 2005-273 Santarém. In this case, the User will have to bear in full the costs of returning the goods.
In return and exchange of articles, the User must comply with the following conditions:
Restitution of articles in good condition, with full original packaging and accompanied by the original invoice, and without any signs of actual use; All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return. In case of return of all articles, if the order has given the User the right to a gift, the latter must also be returned. In the case of a request for reimbursement of a purchased item at a reduced price due to a special offer, Santerchips will refund the amount actually paid by the User and not in full.
When a refund is made, Santerchips will proceed as follows:
For amounts paid by PayPal, refund will be made for the same means of payment. In the case of amounts paid through Multibanco, the refund will be made by bank transfer, if the User has indicated the IBAN. Refunds resulting from exchange orders will always be made to the IBAN.
ARTICLE 7 - GUARANTEE & AFTER-SALES ASSISTANCE
LEGAL GUARANTEE
Under the current legislation (Decree-Law no. 67/2003, of 8 April, with amendments introduced by Decree-Law no. 84/2008, of 21 May), all products sold on www.santerchips .pt are covered by a guarantee of conformity of the goods corresponding to a period of two (2) years from the delivery of the goods, unless for professional use (reduced warranty of 6 months), or sports articles and competition . In the case of the latter, the guarantee is non-existent, because they are articles for exclusive use in sporting events and for which it is impossible to guarantee correct use of them.
Should the purchased product prove to be defective or defective, the User must notify the Santerchips User Support Service, informing the order number and the description of the defect or malfunction:
- by E-mail: info@santerchips.pt - by Mail: Santerchips Lda, E.N.3 - Sra da Guia, 2005-273 Santarém - Portugal
- by telephone: 243092464 from Monday to Friday from 10h00 to 19h00 (these times are subject to change)
Costs for returning or collecting items within the warranty period will be borne by the User. Upon receipt of the item at Santerchips' premises, the item will be checked, and, in the event of any lack of conformity, the item will be repaired or replaced if repair is not possible. In this case, Santerchips will send the repaired article or new article to the User's address at no additional cost.
If the item is no longer available and is not susceptible of repair, Santerchips will refund to the User the amount paid by the latter.
If the Santerchips verification proves signs of misuse, and / or any problem that may have caused the defect or malfunction of the article (eg, fall, humidity, etc.), the User will be contacted to indicate whether repair the article if it is liable to be repaired. In this case the article will be sent to the brand's technical assistance services.
ARTICLE 8 - SIGNATURE AND EVIDENCE
The User number is strictly personal. The loss or forgetting of this number will have to be communicated to the User Support Service by info@santerchips.pt or 243092464.
The validation of the purchase order implies that the User has taken cognizance of and expressly accepts these General Terms and Conditions of Sale, available for consultation at www.santerchips.pt.
The data registered by Santerchips constitute proof of the set of transactions carried out between Santerchips and the User. It is the responsibility of Santerchips to file the electronic document in which the contract is formalized and to keep it accessible.
ARTICLE 9 - RESPONSIBILITY
All Products sold on www.santerchips.pt are in compliance with Portuguese legislation.
Santerchips is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or service to the User.
Santerchips declines any responsibility for any delay or impossibility of processing the order, namely in the delivery, due to error or insufficiency of the data communicated by the User. Likewise, Santerchips can not be held responsible if the breach of its obligations is attributable to an unforeseeable or insurmountable fact of a third party or to a case of force majeure.
ARTICLE 10 - TREATMENT OF PERSONAL DATA
The processing of personal data collected on the site www.santerchips.pt is the responsibility of Santerchips.
The data collected on this site are necessary for the execution and execution of the contract of purchase and sale, are intended for the processing of orders and communication with the User, the processing of requests for information and any complaints, statistical analysis and evaluation of satisfaction. The provision of the information requested in the User's registration is compulsory and the User guarantees that the information provided is true.
Santerchips guarantees the confidentiality of all data provided by the User and ensures its preservation for a period of 5 years from the last contact with the User. Although Santerchips collects and processes data in a secure manner and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions , at the risk of being seen and used by unauthorized third parties.
If you expressly consent to the creation or modification of your registration, Santerchips may send information about products and services that may be of interest to you using your personal data for the purpose of direct marketing through any communication channel , including through the use of electronic mail, SMS, MMS or other forms of automatic calling, including sending the Santerchips Newsletter.
If you expressly consent at the time of creation or change of your registration, Santerchips may use your personal data to define your profile according to your preferences in order to adapt the proposals and the communications addressed to you .
The Customer shall be entitled to have access to, and correction or erasure of, personal data relating to him or her, and the limitation of treatment, or the right to object to the processing, as well as the right to data portability. The User has the right to withdraw consent at any time regarding the processing of his personal data for direct marketing actions. You may exercise your rights by the following means:
- by E-mail: geral@santerchips.pt
- by Mail: Santerchips, Lda, E.N. 3 - Sra da Guia, 2005-273 Santarém - Portugal
- by phone calling: 243092464
In case of complaint, the user should contact the National Data Protection Commission.
Use of cookies by Santerchips
You can find all the information about our privacy policy and the use of cookies here.
You can access and modify your data at any time in "My client account" on the Santerchips website.
Santerchips is a member of ACEPI - Electronic Commerce Association and Interactive Advertising - in Portugal and its personal databases are duly registered in the National Data Protection Commission, according to the law.
Call recording
The contacts that the Client establishes with Santerchips are not recorded.4
ARTICLE 11 - INTELLECTUAL PROPERTY
All elements of the Santerchips site, whether visual or sound, including the underlying technology, are protected by copyright, trademark or patent. They are the exclusive property of Santerchips.
In this way and in accordance with the Code of Copyright and Related Rights, its use will only be authorized for private purposes, without prejudice to more restrictive provisions contained in said Code. Any reproduction or total or partial representation of the site www.santerchips.pt or any or all of the elements included in it is strictly prohibited and must be subject to prior written authorization of Santerchips, under penalty of recourse to the competent legal means against whom to act in this way
A user who has a personal Internet site and wishes to place a simple hyperlink directly to the Santerchips website for personal use must request permission from Santerchips Lda. an implicit convention of affiliation or partnership.
On the other hand, any hypertext link to the Santerchips site and using the framing or in-line linking technique is formally prohibited.
In all cases, any hyperlink, even tacitly authorized, should be withdrawn at the simple request of Santerchips Lda.
ARTICLE 12 - TOTAL AGREEMENT
The present general conditions of sale constitute the total agreement between the parties in reference.
If one of the clauses of these conditions becomes null and void, by virtue of a legislative, normative or sentence change, this should in no way affect their validity and respect.
ARTICLE 13 - TERM OF VALIDITY
All Santerchips products are valid up to the limit of available stocks.
ARTICLE 14- APPLICABLE LAW AND COMPETENCE
The terms of sale presented are applicable to Portuguese law.
In order to resolve any dispute there is always the possibility of having recourse to an arbitration body.
The European Union has set up a site to support consumers to submit their complaints on any litigation in which they are involved. In this context, Santerchips makes available all the information so that it can exercise its right of complaint with an official, third and impartial entity to the process, who will help you to resolve the dispute in question. So, if you are dissatisfied with the purchase of a good or service on our site, or with the solution presented by us to resolve the situation, you can access this official websitehttps: //webgate.ec.europa.eu/odr/main/ index.cfm? event = main.home.show & lng = PT and set out your answer.
In the absence of resolution by agreement of the parties, any litigation arising from these General Conditions of Sale will be submitted to the competent Portuguese court.