Delivery Information

  • The cost of shipping is calculated automatically depending on the weight and volume of the items, this varies according to the place of delivery of the shipment to Continental Portugal, Islands, European Union or the rest of the world and according to the payment method available.
    The delivery of the orders can be made:
    - At the client's address or at the CTT - Correios de Portugal S.A.
    Your order is handled as a priority and you will receive a notice by SMS or email informing you that your order is already available at the Delivery Point, if delivery to the Customer's address has not been possible. In order to benefit from this service, do not forget to keep your data updated. Otherwise, you will receive a warning postcard at your home. Take the survey, within a maximum of 10 days, accompanied by the identity card or citizen's card.
    At the time of picking up the order and if you have chosen to pay on receipt of the order, you should do so preferentially by Multibanco.
    - In your home The order is delivered to your home, at the address that appears in your customer registration. If you are not at the address you indicate, a postcard is left or an SMS sent with the necessary information to reschedule or retrieve it.
    - In another address Santerchips will deliver your order wherever you wish. Simply indicate the desired address on the order form or by telephone to our assistants.
    - Delivery to the Islands Bulky articles and exclusive home delivery are not available for delivery to the islands.
    To track the status of the order, the User may do so directly online by clicking on "My client account" and choosing the "Order Status" option or call Santerchips Customer Service for the following number: 243092464 from Monday to Friday from 10:00 a.m. to 7:00 p.m. (These times are subject to change). If the articles of your order are all available, the delivery time is on average about 1 to 2 days (9 to 15 days in the islands). If an item of your order enters into temporary stock breach, you will receive an email and this information will appear on the invoice that will be sent to you with the remaining articles. Items with sold out will not be shipped.
    ARTICLE 4 - PAYMENT
    Santerchips proposes to the User several payment methods:
    - With ATM: By choosing this payment mode, you will receive an SMS and an email with the data to make the payment in an ATM or Homebanking service on the Internet. After receiving the data you have 5 days to make the payment. If you do not do so within this period, the order will be canceled.
    - Refund: You can choose to pay for your order on delivery, so the total amount of the invoice will be charged by the carrier, you can pay by bank check, cash or ATM card.
    - Bank transfer: You will receive an email, with our bank details and total to transfer, you must send us proof of payment via email, so that your payment is confirmed. If within 10 days we have not received payment related to the order, it will be canceled.
    With PayPal: One of the most used means of payment in online purchases worldwide. at a first time, you need to have a PayPal account. For more information or to create an account, see this page: https://www.paypal.com
    If you choose this method of payment, the value of the order will be charged at the end of the order.
    This means of payment is not applicable in the case of an order made by postal mail or by telephone.